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Privacy & Policy

This website located at http://www.raygleam.com is owned and maintained by Raygleam New Energy Technologies Limited (“Raygleam”, “we”, “our”, “us”). Raygleam is strongly committed to protecting the privacy its website users and customers. This privacy policy outlines how we use and protect any information that you give Raygleam when you (“user”, “you”, “your”) use this website.

Before using this website, you should review this privacy policy which we may change at our discretion without prior notice or explanation, therefore you should check this page from time to time to ensure that you are happy with any changes. By using this website you agree with this Privacy Policy. If you do not agree, you should leave this website.

1. What information do we collect? We may collect, store and use following personal information:

(a) information about the computer you use to visit and use this website and your navigation on this website. This includes the geographical location, the computer operation system, the browser type and version, the time and length of your visit, the pages on this website you visited, how you navigated through the website, the referral site from which you accessed this website and keywords used to find this website. 

(b) information about any communications and transactions between you and Raygleam on and via this website, including any information regarding any product and service inquiries, customer service contact, product brochure downloads, subscription to receive Raygleam product updates, purchases of our products and services, feedback you send to us or when you simply contact us. The personal information we collect include your name, your email address, your phone number, your company name as well as any comments or messages, documents and pictures you provide to us.

(c) any other information you voluntarily choose to provide to us

You may not disclose to us the personal information of another person without his or her express consent to both the disclosure and processing of the information in accordance with this privacy policy. 

2. What do we do with your personal information?
We collect your personal information to better understand your needs, provide you with better products and services, and in particular for the following purposes:

a) improvement of the content of this website
b) website optimization and customization
c) improvement and adjustment of our products and services
d) to send you our product brochures
e) to send you product and service updates
f) for internal record keeping
g) respond to your inquiries, questions, problems, comments and feedback
g) to periodically send promotional emails about new products and/ or new services, updates, notifications about special Raygleam events or other information which we think you may find useful to the email address you provided

3. Security of your personal information
We are strongly committed to taking precautions to keep your personal information safe and we have put in place reasonable technical and organizational procedures to safeguard the information we collect online. Nevertheless, using this website you acknowledge that information and data transmission over the internet is risky and not safe and that we cannot guarantee the security of information and data sent over the internet.

4. Use of Cookies
A cookie is a small file which asks permission to be placed on the hard drive of your computer. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you and your needs as an individual. They help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you voluntarily choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and its content. We are not responsible for the protection and privacy of any personal information which you provide when visiting that other website and that other website is not subject to this privacy policy. We advise you to exercise caution and study the privacy policy of that other website first before further using that other website.

6. How can you control your personal information?
You may request us to provide you with an overview and description about the personal information we have collected from you. You may also request us to amend any inaccuracies or notify us that you do not agree with our continued use of these personal information by directly contacting us. We also welcome any questions and comments you may have regarding our privacy policy.

Direct contact: info[at]raygleam.com

Please note that we will not sell, distribute or lease your personal information to third parties without your permission or are required by law to do so.

Thank you for visiting our website.

Latest update and effective date of this privacy policy: 21 November 2018

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